TERMS AND CONDITIONS

This is where you can find all the policies and details for shipping / returns.

UK MAINLAND ORDERS ONLY 

MINIMUM ORDER FOR COURIER DELIVERY IS £40 INCLUDING COURIER FEE

IF YOU ARE NOT HAPPY WITH YOUR PRODUCTS

WE CAN ISSUE A REFUND OR SEND OUT A REPLACEMENT, IF THEY ARE DAMAGED IN TRANSIT YOU WILL BE ASKED FOR PHOTO EVIDENCE AND A REPLACEMENT ORDER WILL BE SENT, PLEASE MAKE A NOTE OF YOUR ORDER NUMBER AND SEND ALONG WITH REQUEST TO: info@sosij.uk

**PLEASE NOTE BECAUSE A LOT OF THE ITEMS ARE ONE OF KIND THERE IS A POSSIBILITY THAT THESE CANNOT BE REPLACED SO A SUITABLE PRODUCT WILL BE SENT INSTEAD.

PLEASE ENSURE ALL CONTACT DETAILS ARE CORRECT WHEN ORDERING, THIS INCLUDES NAME , ADDRESS , PHONE NUMBER AND EMAIL ADDRESS.

SHIPPING IS ON WEDNESDAYS

ALL ITEMS WILL BE SENT IN TEMPERATURE CONTROLLED PACKAGING WITH ICE PACKS, UNFORTUNATELY SOMETIMES SOME PRODUCTS MAY START TO DEFROST DURING TRANSIT, AS LONG AS THEY ARE STILL FROZEN UPON RECIEPT THEY ARE FINE TO PUT IN THE FREEZER.

SOMETIMES A PRODUCT MAY BE UNAVAILABLE SO A SUITABLE REPLACEMENT WILL BE SENT IN ITS PLACE.