TERMS AND CONDITIONS

This page outlines all policies relating to shipping and delivery.
By placing an order, you agree to the terms set out below.

We currently deliver to UK mainland addresses only.
The minimum order value for courier delivery is £30, exclusive of the courier fee.

Customers are responsible for ensuring that all contact and delivery details are accurate at the time of ordering.
This includes full name, address, phone number, and email address.
We cannot accept responsibility for delays or failed deliveries due to incorrect information.

Orders are typically dispatched every Wednesday & Thursday.
However, we may also dispatch orders on other weekdays depending on our schedule and operational requirements.
If you require delivery for a specific date or occasion, you must inform us at the time of ordering. While we will make reasonable efforts to accommodate such requests, this cannot be guaranteed.
You will receive a shipping notification once your order has been processed and dispatched.

Once shipping notification has been issued, it is the customer’s responsibility to make any necessary delivery arrangements directly with the courier.
We do not accept responsibility for parcels that are lost or stolen after delivery has been completed.
If a customer is not available to receive their delivery and the parcel is left unattended:
We cannot accept responsibility for any spoilage, damage, or loss.

All items are shipped in temperature-controlled packaging with ice packs to maintain product quality during transit.
While every effort is made to ensure products remain frozen:
- In some cases, items may begin to partially defrost during transit, particularly during warmer periods.
- As long as products are still cold or partially frozen upon arrival, they are safe to refreeze.
During periods of unusually hot weather, there is an increased risk that products may defrost in transit.
- By placing an order, you acknowledge and accept this risk.
- We cannot accept liability for temperature-related changes caused by external weather conditions.

Due to the nature of our products, some items may occasionally be unavailable.
Where necessary, a suitable replacement product will be provided.
Please note:
- Some items are limited or one-of-a-kind, and exact replacements may not always be possible.

If you are not satisfied with your order due to damage or fault:
- We can offer a refund or replacement, subject to review.
- You will be required to provide photographic evidence of the issue.
To request a refund or replacement, please contact:
info@sosij.uk
Include your order number and supporting images.

Due to the perishable nature of our products, returns are not accepted unless goods are damaged or faulty upon arrival.

SUBSCRIBE TO OUR EMAILS