The Boring Stuff

This is where you can find all the policies and details for shipping / returns.

 

UK MAINLAND ORDERS ONLY 

( IRELAND COSTS £35 TO SEND A BOX VIA COURIER )

 

MINIMUM ORDER FOR COURIER DELIVERY IS £40 INCLUDING COURIER FEE

 

REFUNDS FOR ORDERS UNDER £40 WILL BE PROCESSED BUT A FEE FOR DOING SO WILL BE APPLIED AS THERE IS A CHARGE TO REVERSE THE FUNDS.

 

IF YOU ARE NOT HAPPY WITH YOUR PRODUCTS I WILL ISSUE A REFUND OR IF THEY ARE DAMAGED IN TRANSIT YOU WILL BE ASKED FOR PHOTO EVIDENCE AND A REPLACEMENT ORDER WILL BE SENT, PLEASE MAKE A NOTE OF YOUR ORDER NUMBER AND SEND ALONG WITH REQUEST TO: info@sosij.uk

 

PLEASE ENSURE ALL CONTACT DETAILS ARE CORRECT WHEN ORDERING, THIS INCLUDES NAME , ADDRESS , PHONE NUMBER AND EMAIL ADDRESS.

 

SHIPPING WILL MOSTLY BE ON WEDNESDAYS

 

ALL ITEMS WILL BE SENT IN TEMPERATURE CONTROLLED PACKAGING WITH ICE PACKS, UNFORTUNATELY SOMETIMES SOME PRODUCTS MAY START TO DEFROST DURING TRANSIT, AS LONG AS THEY ARE STILL FROZEN UPON RECIEPT THEY ARE FINE TO PUT IN THE FREEZER.

SOMETIMES A PRODUCT MAY BE UNAVAILABLE SO A SUITABLE REPLACEMENT WILL BE SENT IN ITS PLACE.